Are you a natural at making Customers happy ?
Could your empathy and listening skills positively turn around complaints?
Do you enjoy trouble shooting and resolving issues ?
Are you confident and calm under pressure ?
Fantastic permanent and long term temporary opportunities for experienced Customer Relations Coordinators to join a successful worldwide Company with a historic and well-established brand.
Due to a recent internal restructure within the Customer Relations Department, these exciting new roles have become available and would suit you if you get genuine satisfaction from turning around complaints to result in a positive customer experience.
As a Customer Relations Coordinator your listening skills, problem solving and decision making will make you a key influencer towards customer retention. You will be helping to turn around difficult situations, complaints and unhappy customers to meet our clients customer promise and deliver high levels of customer satisfaction.
• Building relationships with customers, dealers, internal departments and key stakeholders.
• Acting as a pivotal link between the customer, dealer, aftersales and area field teams.
• Resolving queries and complaints over the telephone, email, letter and social media.
• Confidently communicate with customers, setting and meeting with expectations.
• Manage complex and varied customer cases, knowing when to escalate higher.
• Delivering customer service excellence in line with service level agreements.
• Making commercial decisions in line with client parameters to retain customers.
• Manage enquiries and complaints on customer tracking system.
Committed to a high level of customer service, you should be confident, friendly and articulate with previous experience of handling customer complaints and queries. A professional, confident and assertive manner to deal with challenging situations and calming approach to speak with unhappy customers. A team player with the ability to work under pressure and juggle multiple priorities.
Opportunities & Benefits;
If this sounds like your dream job, there’s much more for you to enjoy – great offices, a good team of people, fun and fast paced environment as well as a modern subsidised on site restaurant and dining area. All this together with a revised attractive basic salary, 25 days holiday, flexi-time, pension scheme, health care plus a discounted car. An opportunity to join a fantastic company that offers not only a long term career but solid training and the chance to be part of an exciting team.
How to apply;
We are actively interviewing now for potential candidates to meet with our client on Friday 30th September, for more details, please call the office and ask to speak to Bhavna Sharma or Andrea Frith or simply forward your CV with a short covering note to explain why you are interested and we will call you.
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Suitability for positions will be judged on relevant professional criteria relating to knowledge, skills, attitude and experience and there will be no discrimination on any other grounds.
Signet Resources is acting as an Employment Agency in relation to this vacancy.