Recruitment is a service driven industry, and has a mixed reputation, dependant on whom you work with and the outcome. Everyone knows a horror story about a bad piece of recruitment and likewise, outstanding service is always memorable.
How can you ensure the service you are giving is exceptional?
Let us give you a glimpse into 5 crucial tips, that we at Signet feel is the best way to get recruitment right, and deliver successful campaigns which result in the right person being hired, every time.
- Put the right people in the right roles.
It sounds obvious, doesn’t it? But it is a talent to truly understand individual’s skills and motivations to ensure they are a short-term solution and a long term fix. Having an ability to probe clients, to discuss their needs, and to educate on the market is a skill every recruiter must have to continuously deliver success.
You must understand the market sector in which you recruit in, and then you can advise and discuss appropriately. If you can understand the role and future prospects when taking a brief, and you can interview candidates and get to understand their true growth hopes. Then you can always put the right person in the right job.
Every member of the team at Signet is an expert in their field, and prides themselves on placing candidates into long term opportunities.
- Be more than just a recruiter.
At Signet we offer more than just recruitment. We believe it is vitally important to be able to offer a 360-degree service to our clients and candidates. We offer services to candidates to assist them with CV, taking time to help them in their job search.
For clients, we offer more than just CV’s. We partner with businesses, taking the time to understand the company as well as the opportunity. Our team offer expertise in their individual areas, so if you are hiring in HR, Sales, or Marketing, in either interim or permanent then Signet can tell you about the state of the market.
By partnering with the right recruitment business, clients can save valuable time and money. A strong working relationship between client and recruiter means the hiring manager can get on with their day job leaving the recruiter to put an end to the headache that is their empty desk.
A good recruiter looking to over exceed expectations on service will always keep the client reassured on progress but be capable of working quickly and effectively to find an excellent shortlist of potential hires.
- Don’t rely on a database.
It may sound impressive to present to a prospect client that you have a database of thousands. However, how many of those thousands have been individually qualified for that role? If you are delivering an outstanding recruitment solution then you need to be prepared to go to market. It is imperative that you look under every stone, speak to those not actively looking, and present a detailed shortlist after your search is exhausted.
Don’t rely on just searching those who are already on your books or who have applied to the advert.
The process shouldn’t take forever, but likewise finding the right permanent solution always needs a little time applied to get it right.
- Know your freelancers
When delivering an interim solution, you need to be on the ball. Regular contact with temporary staff who have committed to work for you is vital so you can fill short term roles quickly and with the right person.
Take the time to understand your contractors, know their needs and motivations as well as you would someone looking for a new permanent opportunity.
Even if a role is temporary it is just as important to put the right person in the right job.
- Always aim to over exceed on expectations
This last point is the one which I have always stuck to like glue in my time in recruitment. I always aim to give a business an enjoyable and exceptional recruitment experience.
Like all who work at Signet, I consider myself an expert in my field, and keep up to date with the industry I recruit within. This knowledge allows me to be able to consult with clients and create an understanding which allows me to go and hunt for individuals who match the brief and the business.
I appreciate the need to give a hiring client regular communication, but I respect that they have a day job to do as well.
I always ensure I understand my candidates long and short-term goals, and I never try and push an individual into an opportunity that we are not 100% sure is right for them.
By sticking to a clear ethical guide, and being wholly transparent with the clients and candidates I work with, I believe I over exceed expectations time and time again.
Because that is how you get recruitment right – through honesty and simple hard work.