On 1st July we held a Breakfast Seminar focused on “Performance Management”. Our presenter, Rosie Garwood, founder of Reflection Consulting and a Teamwork Specialist presented "Tips for Performance Management".
Here is Rosie's Handout Information:
Soft Skills? Hardly........
- 1.7 million managers “not fully proficient”. UK Comission for Employment & Skills 2010
- Under-performing middle managers cost UK economy £220 billion a year. Hay Group Directors survey 2007
- 60% managers “reluctant” ILM 2010
- 85% employees would rather seek help elsewhere than turn to their manager when they need guidance at work. CMI May 2010
- Replacement / recruitment costs £10-19,000 CiPD Recruitment, Retention and Turnover 2009
- 37% leaving due to poor management, stress and bad relationships
- 19% starters leave within the first 6 months
- UK employees spend 2 hours a week dealing with conflict & disagreement at work. Cost to UK economy £24 billion Fight, Flight or Face It. OPP 2008
- Grievances up by 29% for unfair dismissal and by 157% for redundancy process.Employment Tribunal 2009
Patrick Lencioni’s “Five Dysfunctions” of a team:
1. Absence of trust
2. Fear of conflict. Team members are incapable of engaging in unfiltered and passionate debate of ideas. Instead they resort to veiled discussions and guarded comments.
3. Lack of commitment. Without having aired their opinions in the course of passionate and open debate, team members rarely, if ever, buy in and commit to decisions, though they may feign agreement during meetings.
4. Avoidance of accountability
5. Inattention to results occurs when team members put their individual needs (such as ego, career development, or recognition) or even the needs of their divisions above the collective goals of the team.
To find out more about Reflection Consulting:
Visit www.reflectionconsulting.co.uk or you can follow Rosie Garwood on Twitter @rosiereflect | 
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